All Contracts Provide The Client With a Combination of Hardware, Software & Applications Support Services

Responsiveness:

Same day telephone response when a service call is placed.
48 hour on-site response when needed.

Thorough:

Unlike others who may work on your system until it meets manufacturer's specifications, MDL Systems works on that system until it meets the criteria to perform the method. Our company is well aware of the needs of labs and will not complete the service call until you can run samples on the instrument. As applications specialists who travel to a variety of labs, we are always on the cutting edge of new developments to enhance performance. We are certain your laboratory will benefit from recommendations on new products and cost-saving techniques which come our way on a daily basis. We have developed numerous techniques to make Organics departments more profitable.

Multi-Vendor Coverage:

We will only cover entire GC and GC/MS systems, not just the individual components made by one manufacturer. This frees you from the "Dueling Vendors" situation in which one maufacturer's service technician claims that "their" machine works just fine even though you still can't analyze samples on your system.

Continuing Education:

MDL Systems realizes that on-going training is important. We are generous with our knowledge and pass it along to our clients so that they can become more proficient in their work.

25% Discount on All Standards:

Clients covered under a MDL Service Contract receive a 25% discount on analytical standards supplied by our sister company, ECS, Inc.

Expertise:

The owner of MDL has 24 years in-the-field GC and GC/MS experience.